What is your situation?

Where do you seek performance improvement from your people?

Have a look at some of the situations other businesses have faced where we’ve worked together to achieve results:

 

TURNING CUSTOMER SERVICE INTO SALES... “In the face of increasing competition my internal customer service team are going to have to make outbound calls to customers to suggest new products and promotions. Previously they have never had to do this and are understandably a little nervous about what they see as ‘selling’”.

HOME GROWN SALES PEOPLE... “We want to take on some new sales ‘blood’ in our business. We have identified some people with an enthusiastic, positive attitude but very little sales experience. We need some sales training to bring them up to speed as quickly as possible.”

LEADERSHIP DEVELOPMENT FOR NEW MANAGERS... “The company has grown so quickly over the last five years we now have managers in place without any management training who are responsible for small teams of people. They need some formal training so that they can get the best from their people and build secure, productive teams.

MAKING EVERY WORD COUNT... “This lady is very effective in her job. Next year she and her team will be required to travel extensively throughout Europe to present to new business partners and she needs to gain confidence in presenting herself and the company”

SALES MEETINGS THAT INSPIRE... “Our sales meetings are dreadful. People turn up late, are unprepared, argue, don’t listen and keep all leads and information to themselves. Even though they are on individual targets there are many ways they could work together so that everybody could benefit. We must change this.”

PERFECT PRESENTATIONS... “We‘ve had feedback that our presentations are boring and verging on ‘death by Powerpoint’. Whilst we need to use Powerpoint for our presentations we must become better at engaging and interacting with the audience.”

GENUINE CUSTOMER SERVICE... “Our customer service team are young, inexperienced and new to the company. We need to give them some basic customer service skills and get them working together as a team”

BUILDING A HIGH PERFORMANCE TEAM... “Our management team do not work together well. There is a lot of in-fighting, lack of respect and general unhelpfulness. This must change if the company is to grow.”

ENERGISING THE SALES FORCE... “Our sales team are good employees who work well together but are not achieving their sales targets. We have tried to help them but we now feel they need some external help and coaching if we are going to get back on track.”

LAUNCHING A NEW SERVICE... “We want to offer our knowledge to our business partners and are planning to launch a consultancy and training service next year. This means that our current team needs to be able to coach and train both on partner’s sites and to deliver in-house courses”

If you consider that your business would improve through your people’s development please talk to us, or send us an email to see how we can help.  We would be delighted to discuss it with you and there is no obligation on your part to take it any further. 

Principal - VIVA Associates

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