MANAGING YOUR TEAM - applying core management skills

This is a coaching and development programme designed for managers who have little formal management training and who are operating in growing, profitable businesses employing between 5 -50 people. Management skills are developed in these areas:

• Planning
• Leadership
• Communication
• Personal organisation
• Job performance
• Recruiting the right people
• Building teamwork and cooperation
• Delegation
• Problem solving
• Performance management and appraisals
• Resolving conflict and confrontation

This is often delivered as a series of modules to allow managers to turn the ideas into action as the course progresses, however, VIVA Associates will always build a course or workshop to suit your needs so that you can rest assured that your business will see results.

CUSTOMER COMMENT
“Personally, I got a lot out of the course but wanted to from the very beginning. It has made me realise that certain things that I dislike in my role take on a completely new dimension when looked at from a different perspective. Little changes can have a massive impact. If you want to achieve something, it is possible. Without question, it has made a positive impact for me personally and in time, I am confident that this will reflect in company performance.”
Julian Lipton, M.D., The Nuttery, Lipton Group Limited
(the world's best bird feeders for wild birds)

TEAMWORK - a synergetic approach

When people work collaboratively together and in harmony the sum of energy and productivity produced is far greater than each individual part added together. Whatever stage your team is at, whether it’s a permanent team or project team we will raise it to the next level. This course will be entirely ‘built to order’ to deliver exactly what you want for your team. Typically we find that these are the areas in which clients wish their teams to develop:

• Respect and understanding of each other and other departments
• Agreeing team values and ground rules
• Communicating effectively
• Resolving conflict successfully
• Eliminating mistakes and poor business practice
• Building a culture of self-improvement and self-determination

VIVA Associates will build a course or workshop to suit your needs so that you can rest assured that your business will see results.

CUSTOMER SERVICE

Customers expect good service as a given. So how can we make a difference in the face of fierce competition? The answer is when a problem arises. Sometimes it’s the customers’ fault and even in the best run companies problems do occur. It’s at these times our people can really stand out and create a life-long customer by their understanding, patience, effort to make things right and follow through. Customers will be so impressed because they know they can count on you when it really matters. They see that your marketing material really means something and isn’t just a gimmick. Whether you are looking for a one-off session or a course here are some of the modules available:

• Understanding your customers’ needs and expectations
• Taking the initiative
• Managing the telephone call
• Communicating assertively
• Resolving difficult issues, complaints
• Reacting positively under pressure
• Teamwork
• Increasing sales

VIVA Associates will build a course or workshop to suit your needs so that you can rest assured that your business will see results.

STARTING OFF IN SELLING – you probably have people working in your business who could be great at selling

This is for keen and enthusiastic people who want to sell. We find that given the correct training, encouragement and coaching, most smart people who are willing to work hard and want to learn, will succeed in sales. This course is designed to give new salespeople the confidence to present to, and win new customers. It is usually presented as initially 2 consecutive days followed by a further 2 individual days set 1 month apart to suit the company.

Modules include:

• Understanding and implementing the sales process
• Prospect generation
• Appointment making
• Presentation skills
• Time and territory management
• Call objectives
• Presenting the business proposition
• Listening and questioning skills
• Uncovering and resolving objections
• Closing methods
• Re-activating dormant accounts

VIVA Associates will build a course or workshop to suit your needs so that you can rest assured that your business will see results.

CUSTOMER COMMENT
“The course has given me the tools I needed to get out there and really get stuck in”.
Steve Carr, Sales Consultant, OfficeBASE Business Solutions Limited
(Business to Business cost reduction solutions for London and the South East)

PRESENTATION SKILLS - making your case

Whatever presentation medium you use, you want your audience to be fired up with enthusiasm and interest when you finish.  People can only listen for short periods of time before mentally wandering off so what you have to say has got to be organised, punchy and succinct to get results.

Modules include:

• Structuring the right message for the target audience
• Making a positive, confident impression
• Developing a natural and relaxed style
• Selling ideas and inspire others
• Effectively using visual aids and avoiding pitfalls
• Presenting a persuasive business case
• Responding to the needs of the audience

This can be delivered on a one: one basis or for a group, however VIVA Associates will build a course or workshop to suit your needs so that you can rest assured that your business will see results.

CUSTOMER COMMENT
“Many thanks for the training at EBP Ltd on Tuesday. I thought your methods were excellent and by the end of the day there was a noticeable improvement in everyone’s presentations. On a personal level I certainly felt more confident by the time I did my final presentation and had found your tips on breaking it down into sections and thinking about how much time you’d got to get the message across really useful.”
Sue East, Corporate Account Manager, The Woodland Trust
(UK's leading woodland conservation charity)

TRAIN THE TRAINER – effective coaching on the job

How do you get new people up to speed? What happens when people’s performance dips? On-the-job training and on-going coaching can save your business money and time by increasing productivity and avoiding mistakes.

This is presented as a two or three day course depending on delegates’ experience and skills.

Modules include:

• Understand how people learn
• Providing the right environment and motivation
• Setting performance based learning objectives
• Structuring and delivering a piece of training
• Using Powerpoint and visual aids effectively
• Coaching and performance improvement
• Measuring learning effectiveness

VIVA Associates will build a course or workshop to suit your needs so that you can rest assured that your business will see results.

CUSTOMER COMMENT
"Viva Associates provided my team with a 3 day course on presentation skills & communication. The course was intense but accurately targeted at the areas my team needed to work on; so much so a noticeable improvement was made within the 3 days. Personally I gained a tremendous amount from the course focusing on a clear delivery, and removing some of my barriers to presenting. I now feel more confident when presenting and I am able to control my nerves much more than every before. I have seen a significant improvement in my presenting techniques and I am happy to recommend Viva Associates."
Nick Tristram, Consultancy & Training Manager, VeriFone Europe, Middle East & Africa
(world-wide market leaders in the electronic payments industry)

Top